Terms & Conditions

CANADIAN CUSTOMERS

We regret at this time that we are only able to ship within Canada.  And cannot accept any orders to ship products outside of Canada.

FALL PROTECTION PRODUCT AVAILABILITY

Only products that are listed on www.heightworks.ca.  are available for purchase through our website platform.  The products shown online account for about 60% of fall protection personal safety products that are available through Height Works. So if you can’t find what you’re looking for, don’t hesitate to contact Height Works today to custom order your products.

CURRENCY & METHODS OF PAYMENT

All transactions are shown in Canadian dollars. Purchases can be made through the website via credit card. We are happy to accept Visa, Mastercard or American Express.

Orders delivered to all Canadian provinces and Territories are subject to 5% GST.  Shipping to some remote locations and Territories will be subject to real time shipping fees.

RETURN POLICY

Height Works would like to make your online shopping experience as easy, convenient and worry free as possible.  

We've worked hard to ensure our suppliers meet our requirements for QUALITY, SAFETY PRODUCTS.  And because we sell personal safety equipment, ALL SOFT-GOODS OR MECHANICAL PRODUCTS ARE FINAL SALE unless proof of a manufacturer defect can be provided to Height Works Ltd.

If for any reason you are dissatisfied with the product you’ve ordered or dissatisfied with how your order was received, please email us at:  service@heightworks.ca and we'll happy to discuss any problems with your purchase, and do our best to resolve any product purchase issues.

SHIPPING & DELIVERY

All orders are shipped by Canada Post with tracking numbers released to customers via email once your order has been packed and shipped.

All in stock items will be shipped within 2-5 business days, while out of stock items will be shipped within 5-7 business days. In the rare event that one of your items is out of stock through our vendors, we will inform you asap to see if you would prefer a refund or a shipment at a later date.  If the latter, your order will be staged as a back ordered items and will be shipped upon the items receipt. Back orders can be canceled for a full refund at any time before the order has shipped simply by contacting us at service@heightworks.ca or calling 403-201-8996. We never substitute an alternate brand or product without your explicit permission.

PRIVACY AND SECURITY

Please visit www.heightworks.ca/pages/privacy-policy to review the Height Works Ltd. Privacy Policy.